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Return & Exchange Policy

(A) Call us or email us if you would like to return or exchange your item. 
Customer Service Hotline: +(65) 6515 9818
Email: hibeau@enquiry.com
Working Hours: Monday to Friday 9.00am – 5.00pm (Closed on Public Holidays) 
 
(B) Returns & Exchanges should be sent to:
Address: 37 Ubi Crescent Singapore 408586
 
(C) Terms & Conditions Apply:
Products with the following conditions are non-exchangeable & non-refundable: 
- Products that are consumed
- Products that damaged due to poor storage conditions
 

Reasons

Conditions

Shipping Fees

Sealed

Unsealed

Payment

Manufacturing defects

Exchangeable/Refundable

Exchangeable/Refundable

By Seller

Damaged products (Eg. Capsules discoloration once opened)

Exchangeable/Refundable

Exchangeable/Refundable

By Seller

Wrong products delivered

Exchangeable/Refundable

Non-exchangeable/ Non-Refundable

By Seller

Wrong delivery

Exchangeable/Refundable

Non-exchangeable/ Non-Refundable

By Seller

Damaged products due to improper storage conditions

Non-exchangeable/ Non-Refundable

Non-exchangeable/ Non-Refundable

By Customer

Other reasons

Non-exchangeable/ Non-Refundable

Non-exchangeable/ Non-Refundable

By Customer

 

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